Tuesday, August 18, 2009

Project Manager



We have multiple opening for Project Manager with the client based in Toronto, ON. This is a very critical position with one of the leading organization.

Position Title: Project Manager
Duration: 3 + Years Contract
Location: Toronto Ontario
Rate: $ 90-100/hr

Major Deliverables and milestones identified for the project include:
• Documentation of current state operational practices across the ServiceOntario contact centre environment
• Development of business process model and strategy
• Development of contact centre agent workstation requirements
• Establishment of best practices for key operational processes
• Establishment of ServiceOntario performance standards for all contact centre channels
• Definition of key workforce management measurements standards
• Implementation of operational change
• Development of change management and implementation plans that will introduce and transition standard practices in the contact centre environment.

The project manager will take the lead and be directly responsible for:
• Project scope and charter
• Detailed/integrated project plan
• Development and management of project budget
• Coordination of scheduled activities to ensure on-time delivery
• Status reporting
• Change control and scope management
• Project Close-out and transition to “Operational” oversight

Skills Requirements
• Advanced project management skills – experience with Project Management methodology, analytical tools/software and processes, tendering process and contract administration to oversee work of vendors and contract staff, coordinate projects, change management, issues management and develop project plans and schedules. Proficiency with MS project is assumed.
• Ability to keep track of expenses to meet budget
• Ability to coordinate with end-users, project stakeholder and vendors to ensure good relations and support levels
• Must have successfully managed business-modelling or strategy development projects at the enterprise and/or core business levels for medium to large organizations.
• Knowledge of current and future telecommunication concepts, models, principles, planning, techniques, business practices, policies, processes, technologies, products and services including trends towards convergence, VoIP, wireless as well as security related trends as applicable so as to identify telecommunications enable opportunities to solve business pressures/needs
• General knowledge of current and emerging technology in the areas of:
o telephony, IVR, and related applications
o knowledge management tools and content management procedures
o case management and CRM applications
• Knowledge of current and emerging Contact Centre Industry standards, tools and processes
• Experience in business planning/analysis/re-engineering using modelling techniques/tools to develop strategies as applied to data and voice telecommunication systems.

Desirable Skills:
• Knowledge of, and experience with the policies and procedures of the Government of Ontario with respect to IT and procurement
• Background experience in the design, implementation and/or operation of a customer contact centre
• Experience in operation programs within the Government of Ontario

If you have expertise with any of the above mentioned skill(s) and interested in pursuing this opportunity, please email me your resume in word format, your availability and salary/ rate requirements, a number to reach you and a convenient time to call

Check this - Canada Job Alert's – Information Technology - http://www.linkedin.com/groupRegistration?gid=2018119

Thanks & Regards,

Kris Kumar
IT Recruiter
Mentor Tech> Source

Work: 905-530-2280 Ext 6003
Fax: 905-530-2291


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